Privacy Policy

We treat your privacy with care. This notice describes how Grandcovesanctuary gathers, uses and protects personal information from guests and visitors to this site.

Last updated: 2026-07-20 · Effective immediately.

1. Who we are

Grandcovesanctuary ("we", "us", "our") runs the website at https://grandcovesanctuary.site/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy questions please write to [email protected].

2. Information we collect

We gather the following kinds of information:

• Reservation details: name, address, contact information, payment data, dates of stay, dietary and accessibility preferences.
• Communication data: messages you send through our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages visited, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is handled solely to deliver and refine our services, including:

• To process reservations, payments and to deliver the services you book with us.
• To stay in touch about your visit, issue confirmations and answer enquiries.
• To meet legal duties (tax records, anti-money-laundering, gaming licence requirements).
• To refine our website and services, measured through aggregated, privacy-respecting analytics.
• To send marketing messages only when you have clearly consented; you may opt out at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and the United Kingdom we rely on these legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in operating a safe and reliable website.

5. Sharing of personal data

We never sell personal data. We disclose it only to: trusted vendors working for us (payment processors, booking systems, IT hosting) under written contracts; public authorities when the law requires it; and successors if a corporate reorganisation occurs.

6. Cookies

This site relies on strictly necessary cookies to operate. Optional analytics and marketing cookies are placed only after you consent via our cookie banner. You may withdraw consent anytime by clearing browser storage for this domain.

7. Data retention

We keep reservation and accounting records for the span required by tax and gaming-licence law (typically 10 years). Marketing data remains only while your consent is valid. Server logs are removed within 30 days.

8. Your rights

Subject to local law, you may access, correct, erase, restrict or object to processing of your personal data, and you may request data portability. To use any of these rights please contact [email protected]. You may also lodge a complaint with your local data protection authority.

9. International transfers

When personal data moves outside the European Economic Area, we maintain suitable protection through Standard Contractual Clauses or equivalent measures.

10. Children

Our website is meant for adults aged 18 and over. We do not knowingly gather personal data of children under 16. If you think such data was supplied, contact us and we will remove it.

11. Changes to this policy

We may revise this policy periodically. The "Last updated" date at the top of this page shows the current version. Significant updates will be announced on this website.